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FAQ

FAQ

What is your return policy?

All of our products are guaranteed to be fresh and should be inspected immediately upon arrival. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for returns. Your claims must be made within twenty-four hours of delivery of your  shipment and a return authorization code will be issued. No returns will be accepted without this code. Once your claim is received and accepted by PASSMORE, we will reship merchandise. 

Please keep all packaging intact for any returns.

All returns must be shipped to:

PASSMORE

Attn: Returns

7788 Dillard Road

Sloughhouse, CA 95683

 

What is your privacy policy?

PASSMORE is a family-run business for nearly 20 years. We pride ourselves in the relationship we build with our customers and value your privacy. We do not share your personal information with third parties.

 

How do I reach your customer service?

For any questions about your order, please email us at service@passmorecaviar.com and we are glad to assist you.

 

What is your shipping & delivery policy?

Orders placed by Noon Pacific Standard Time will ship same business day, Monday thru Friday, excluding Holidays

    • Saturday delivery incurs a $32 upcharge
    • Sunday and Monday deliveries are unavailable
    • We cannot ship to PO Boxes

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